Return and Refund Policy

Our Identity

Taylor & Jarvis (Architectural Ironmongers) Ltd
254 Rainham Road South
Dagenham
Essex
RM10 7UU
United Kingdom

Email: [email protected]

Office Hours: Mon-Fri – 8:00am to 4:30pm

In the event of a query or complaint please contact us using the above details. The following terms and conditions do not affect your statutory rights as a consumer.

Returns and Refunds

We should be informed of any faulty goods within 3 days and returned to us within 7 days in the original packaging and in the same condition as it was dispatched. We will inspect and replace any faulty item unless it has been incorrectly fitted or physically damaged or misused.

Stock items can be returned within 21 days and will be credited in full minus a 20% restock charge, however some non-stock items may incur a larger restock charge dependant on the supplier.

Cut keys or ‘special order’ items will be unable to be returned unless they are faulty.

Please contact us for more information before returning any goods.

All returned goods should be sent to us via an insured recorded delivery service, as we cannot take responsibility for loss or damage in the return delivery.

Prior to return please contact us to authorise the return of goods.

Goods must be returned at your cost, within 14 days of authorisation and clearly marked with the authorisation number supplied.

Please remember that we are unable to accept liability for packages damaged during transit.

Unfortunately we are unable to credit any carriage charges incurred.

Returns Due to Unwanted Goods

We will wherever possible assist you by taking back any goods providing they are received back in good resalable condition and meet the following returns criteria and that they are not Special Order items.

Goods must have been supplied by us during the last 21 days.
The value of the goods which you wish to return to us must be £20.00 or over in value.
Goods must be returned at your cost, within 10 days of authorisation and clearly marked with the Authorisation Number supplied by Taylor & Jarvis.
A 20% handling charge will apply and be deducted from the credit. Please remember that we are unable to accept liability for packages damaged during transit.

Credit can only be issued for goods returned as authorised in good resaleable condition less the agreed 20% handling charge

Cancellation

If you wish to cancel your order you must contact us before we dispatch the goods and a cancellation charge of 10% of the order value may apply. Your refund will be sent to you within 30 days of cancellation.

Our failure to deliver by the specified time is not grounds for cancellation without penalty.

Non Availability

If for any reason we are not able to supply a particular item or it has been discontinued, we will contact you as soon as possible and give a full refund on that item.

Privacy

We respect your privacy and confirm that the information you give to us will be held securely and in accordance with the Data Protection Act 1998.

Your details will not be passed on to other companies and we will not send spam, however unless informed otherwise we may send you a newsletter from time to time. For more information on data security read our online privacy policy.

If you have any queries regarding our trading terms please contact us or telephone 0208 592 1907 .

Complaints

Should you have a complaint about any product purchased from Taylor & Jarvis, or about our web site please contact us by email, post, telephone or in person to:

Email: [email protected]